JKU account

Your JKU account consists of your JKU username and JKU password. In order to use JKU's IT services, you'll need an active JKU account.

JKU Username

Students

Based on your student ID number (which you'll find on your JKU card), you can create your JKU username as follows:

  • If your student ID number begins with 1-9: “k” + your complete eight-digit student ID number (e.g., student ID number 12345678 → k12345678)
  • If your student ID number begins with 0: “k” + the last 7 digits of your student ID number (e.g. student ID number 01234567 → k1234567)

Prospective Students

JKU's data collection process requires that you provide your personal data. You will receive a username for this data collection:

  • V + 7 digits (e.g., V9016312 or VK938465)

Employees

Based on your staff number (which you'll find on your JKU card), you can create your JKU username as follows:

  • six-digit staff number: "ak" + staff number (e.g., staff number 123456 → ak123456)
  • five-digit staff number: "ak1" + staff number (e.g., staff number 12345 → ak112345)
  • four-digit staff number: "ak10" + staff number (e.g., staff number 1234 → ak101234)

If you do not know your staff number, please refer to your employment contract or contact the JKU Department of Human Resource Management.

Table of Contents

JKU Password

Create your JKU password

Students | Employees

When you activate your JKU account, you'll set your JKU password as well as a separate eduroam password.

Prospective Students

As a prospective student, you will have saved a password during Part A of the data collection process.

Mobile App Authentication

As a prospective student, you will have saved a password during Part A of the data collection process.

  1. Log into the self-service portal in the JKU account at https://account.jku.at by clicking on "Login."
  2. Please use your JKU account to log in (as you would for KUSSS, Moodle,... not your eduroam account data).
    Anmeldefenster
  3. Select "Set Up Mobile App Authentication".


  4. Open your preferred authenticator app on your mobile device (e.g., Authy, Google Authenticator, Microsoft Authenticator), and scan the QR code displayed.
  5. Finally, enter the code displayed in the authenticator app.

Changing your JKU Password

  1. Log into the self-service portal in the JKU account at https://account.jku.at by clicking on "Login".


  2. Please use your JKU account details to log in (as you would for KUSSS, Moodle,... not your eduroam account data).
    Anmeldefenster

  3. Select "JKU Password"

  4. Afterwards you can set a new password that meets the password guidelines set out.

Forgotten JKU Passwords

If you've forgotten your JKU password, there are three ways to reset it.

1. Account Self Service

Students

  1. Go to account.jku.at and select "Forgotten password."
  2. Enter your JKU username (e.g., k12345678).
  3. "Search"
  4. Enter your date of birth, using the following format: YYYY-MM-DD (e.g., 1972-12-05).
  5. "Verify answer"
  6. Select "SMS/email verification".
  7. A message will immediately be sent to the email address saved in KUSSS. This will contain a security code.
  8. Enter the security code provided in the email.
  9. "Verify code"
  10. Set a new password. This must comply with the password guidelines provided.

Employees

  1. Go to account.jku.at and select "Forgotten password."
  2. Enter your JKU username (e.g., AK123456).
  3. "Search"
  4. Enter your social security number.
  5. "Verify answer"
  6. Enter the security code from your mobile device.
  7. "Verify code"
  8. Set a new password. This must comply with the password guidelines provided.

To use the password self-service, you must have already set up "Mobile App Authentication" at account.jku.at.

Prospective Students

  1. Go to account.jku.at and select "Forgotten password."
  2. Enter your username (e.g., V9016312 or VK938465).
  3. "Search"
  4. Enter your date of birth, using the following format: YYYY-MM-DD (e.g., 1972-12-05).
  5. "Verify answer"
  6. Select "SMS/email verification".
  7. A message will immediately be sent to the email address you provided at the data collection stage. This will contain a security code.
  8. Enter the security code provided in the email.
  9. "Verify code"
  10. Set a new password. This must comply with the password guidelines provided.

2. Form

Use the following form to request a reset of your JKU account:

Students

Employees

Please send the completed form and a readable copy of your photo ID (e.g. passport) via problem with an account form or via email to servicedesk@jku.at. We will then be authorized to reset your account, allowing you to reactivate your JKU account.

3. Service Desk

You can also visit the Information Management service desk with your photo ID (e.g. passport) to reset your JKU password.


For your safety and the health and safety of others, please adhere to the following COVID-19 safety regulations. Maintain your distance of 2 meters. Wear a face mask. Enter one at a time. Thank you for your cooperation!

Information Management service portal

Please submit your inquiries via our IT service portal:  help.jku.at/im-servicedesk

Contact Information Service Desk

servicedesk@jku.at
+43 732 2468 1111

Lageplan Service Desk

Service hours

Monday - Thursday
08:30 - 12:00 and 13:00 - 15:00

Friday
08:30 - 12:00

 

JKU Account Validity

Students

Your JKU account will be deactivated four weeks after you deregister from your program of study.

Employees


Termination of employment:

Access to individual services, such as ESS, Intranet and CAMAS ("Studierendenabfrage") will be immediately deactivated when your employment ends.

The JKU account will generally be deactivated eight months after termination of the employment relationship unless a superior initiates immediate or premature deactivation of the JKU account. Appropriate information will be sent by email.


Attention:

As of February 10, 2022, the calculation of the “grace period” for JKU employees was newly adapted.

Depending on the group of people, the grace period after leaving the JKU (end of employment) can be set individually.

For now, the regulation for NEW departures looks like this:


Scientific staff: grace period = 240 days

General staff: grace period = 14 days

Partner account: no grace period


Existing resignations (information email with 8 months of goodwill has already been sent) are not affected by this regulation.


Parental leave:

Access to pay slips via ESS is still possible on the parental leave date. When it comes to travel expense accounting, people on leave must contact the JKU personnel management directly.

Access to the intranet (JKU Help) for people on parental leave is only available if parental leave is available.

All other IT services (e-mail, file service, VPN, eduroam / WLAN, ...) are still possible without restrictions.


Application for External Persons

Instructions for creating an account for external people can be found here.

Library Users

People other than students and staff can also use the university library via library accounts. These are not overseen by Information Management. You can find more information on the Library's public website under Library Account and Borrowing Books & Materials.

Library users only have access to the "JKU" WLAN. Eduroam is not available.