Have a question about JKU’s IT services? Enter your search term into the IM knowledge base search below.
Is your question not covered by the information available?
Please use our IT service portal to send a request to the information management team: help.jku.at/im-servicedesk
To get access to content for JKU staff, please log in using the log-in button at the top right.
Current information about the IT systems
Overview of IT systems
|Kepler University Study Support System|
|Moodle||Moodle is an open-source e-learning tool that complements KUSSS functions.|
|JKU website||General information about JKU|
|Account self service||JKU Account/Password management|
|Library||The library is your literary specialist resource for studying and research.|
The following services are available to JKU staff outside the JKU campus network (without VPN):
Your JKU account consists of your JKU username and JKU password. In order to use JKU's IT services, you'll need an active JKU account.
Printing and plotting services provided by the JKU.
Information about email & calendar.
Everything about your IT workplace at the JKU.
The JKU provides software for employees and students alike.
This section contains detailed information on the JKU IT systems. Various IT systems (e.g. eWork, Intrexx, ESS, SAP) are exclusively available to JKU employees logged in with their JKU account.
Information around the topic of IT security.
These pages contain information about AV systems deployed in auditoriums.
Even though the technical infrastructure backing the AV systems is managed by IM, the day-to-day coordination is done by Veranstaltungsmanagment.
The JKU offers all students and staff Wi-Fi access as well as basic network services.
Information about server hosting, TLS/SSL certificates and scientific computing.
Devices - such as laptops, tablets, convertibles and more - can be purchased by members of the Austrian education system during the 4-week sales window at the beginning of each semester.
For your safety and the health and safety of others, please adhere to the following COVID-19 safety regulations. Maintain your distance of 2 meters. Wear a face mask. Enter one at a time. Thank you for your cooperation!
Information Management service portal
Please submit your inquiries via our IT service portal: help.jku.at/im-servicedesk
Contact Information Service Desk
Monday - Thursday
08:30 - 12:00 and 13:00 - 15:00
08:30 - 12:00